1. Shipping Costs

Shipping costs vary depending on the destination and the type of shipping selected during the checkout process.
The shipping cost will be calculated and displayed before completing the payment.
For orders over 1, shipping is free.

2. Delivery Times

The estimated delivery time is from 7 to 15 business days, depending on the location.
Delivery times may be affected by unforeseen circumstances such as weather conditions, transportation issues, or holidays.
Once the order has been shipped, you will receive a tracking number so you can follow your package.

3. Order Processing

Orders are processed within 1 to 3 business days from payment confirmation.
Orders placed outside business hours, on weekends, or holidays will be processed the next business day.

4. Shipment Tracking

You will receive an email with a link to track your package once it has been shipped.
If you do not receive the notification or have issues with tracking, please contact us.

5. Shipping Delays

While we strive to meet delivery times, we are not responsible for delays caused by the courier company or circumstances beyond our control.

6. Lost or Damaged Shipments

If your package does not arrive or arrives damaged, contact us immediately.
Visible damage must be reported within 48 hours of receipt to file a claim with the courier company.
If the package is lost during shipping, we will assist you in resolving the issue with the courier.

7. Changes to Shipping Address

If you wish to change the shipping address after placing the order, contact us as soon as possible.
If the order has already been processed or shipped, we won’t be able to make any changes.

8. Shipping Restrictions

We do not ship to P.O. boxes.
Delivery service is not available in certain rural or remote areas. In these cases, we will contact you to find a solution.

9. Contact

If you have any questions about shipping or need assistance, you can contact us at help@vivvabella.com.