At Vivva Bella, our priority is to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our return and refund policy below.

🕒 Timeframe to request a return
You have 14 calendar days from the receipt of your order to request a return.

📩 How to request a return
To begin the process, send an email to our customer service team at:
help@vivvabella.com

Please include the following in your message:

Order number

Reason for the return

Photos or videos (if applicable, in case of defective or damaged products)

Our team will respond within 3 business days.

✅ Conditions for accepting returns
We accept returns if the following conditions are met:

The product has not been used, washed, or damaged.

It is in its original packaging, with all tags intact.

The request was made within the 14 calendar day period.

📦 Important: Return shipping costs are the customer’s responsibility, except in cases of defective or incorrectly shipped products.

💸 Refunds
Once the return is received and inspected, we will notify you by email whether your refund has been approved.

If approved, the refund will be automatically processed to your original method of payment.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

❌ Refunds not applicable
We do not offer refunds in the following cases:

The product was damaged due to misuse or improper handling.

The customer provided an incorrect or incomplete address.

The order was rejected or not picked up.

ℹ️ Additional information

Our average shipping time is 3 business days.

The estimated delivery time is 10 to 15 business days.

If you have any questions, feel free to contact our team at help@vivvabella.com.